Buyer Protection

Buyer Protection


Protecting Your Purchase from Click to Delivery

Welcome to YoMarketPlace Zimbabwe Buyer Protection

We want you to shop with confidence. That's why we provide guarantees that ensure you'll receive your items on time and as described.

100% Money Back Guarantee

Get the item you ordered or your money back it’s that simple.

We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period of 10 days. You can get a refund 15 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in Zimbabwe.

Your purchase is protected only if:

  • The item was purchased on our platform (
  •  The item you received was damaged, defective, or different from the item represented on the product detail page.
  • Your order did not arrive not due to factors related to the buyer.
  • You raise a claim by contacting the seller.
  • Your item is returned to the seller for some reasons.

Contact the Item Seller

If an item hasn’t arrived or isn’t as described, go to shop or store where you purchased your item, select contact and reach out to your seller.

Not resolved? Let us know

If you’ve contacted your seller and the issue still isn’t resolved after three business days, please contact and let us help you.

We’ll get your money back

Wait to hear from us within 48 hours from contacting us. We promise the best way forward to make sure that you are  satisfied with our service.