Hotline: +263 716 294 882
TERMS AND CONDITIONS
These Terms and Conditions describe all the conditions applicable to your access, use, and shopping on the website YoMarketPlace.Online (the “Website”).
Please read these conditions carefully before visiting, using, or shopping on the Website. By visiting, using, or shopping on the Website you are (referred to as “you”, “customer”, “user”, “vendor”, “seller” or “buyer”) acknowledged and agreed or accepted these Terms and Conditions.
You must register as a member on the website in order to sell, shop, use services, and enjoy our special promotions and activities. For safety, security, and authenticity purposes, each customer is allowed to register only one(1) account on the website. For customers who attempt to create several accounts, we reserve the right to suspend/delete/cancel those accounts without further notice. In accordance with our regulations, customers must provide valid and accurate data/information which includes but not limited to name, address, email, cell number, and any required information. Customers are solely responsible for the accuracy of the data they provide to the website. Should any of the data/information be incorrect thus preventing any shipment, deliveries and, any other processes, YoMarketPlace will not be held responsible and will not offer any compensation in such cases. YoMarketPlace will always comply with the law of our country, and we kindly remind users to do the same.
Whilst all efforts are made to ensure the accuracy of product descriptions, specifications, and pricing there may be occasions where errors arise. Should such a situation occur YoMarketPlace will not accept your order. In the event of a mistake, you will be contacted with a full explanation and a corrected offer. Likewise, customers should not benefit from any bugs, cached data, or mistakes that may be on the website. Any such benefits will be considered unjust and customers will be obliged to immediately waive them. The information displayed is considered as an invitation, not as a confirmed offer for sale and the contract is confirmed upon the supply of goods or products.
Given the popularity and/or supply constraints of some of the products offered on the website, YoMarketPlace may have to limit the number of products available for purchase. YoMarketPlace reserves the right to change quantities available for purchase at any time, even after you place an order.
Following order dispatch, transportation is the sole responsibility of a third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer, therefore all associated liability and risks during transportation shall be borne by the buyer.
Customers can cancel their orders at anytime prior to shipping, please contact our Support Center. However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receiving the package, our Buyer Protection comes into effect.
Shipping and Delivery
Shipping times displayed on the Website refer to the estimated dispatch time of the packages. Since the actual delivery of your order can be impacted by many events beyond YoMarketPlace control, we suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they order the item(s) well in advance. YoMarketPlace will not be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience and smooth delivery. In the event that your package has a shipping issue, YoMarketPlace will send you a replacement package free of charge. If the item is no longer in stock, a refund option will be offered to you.
There may be occasions when YoMarketPlace confirms your order but subsequently learns that it cannot be supplied to you. In the event that YoMarketPlace will not supply a product you ordered in a timely fashion, YoMarketPlace will contact customers and offer them to cancel the order and refund the purchase cost in full. We try to make the delivery process as simple as possible and we are able to send your order either to your desired shipping address. Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas, and any other major event please allow extra delivery time. During those special occasions, We will provide notices to reflect possible delays.
Customers are responsible for providing complete and accurate shipping addresses. YoMarketPlace will not make changes to your shipping address once a package has been shipped, and YoMarketPlace is not liable for packages lost or returned due to incomplete or inaccurate addresses and contact information. Whatever the customer order is what will be shipped, we will not be held liable for the customer receiving the wrong item if they placed the wrong order. All non-received orders must be reported within two weeks from the date the item is shipped and this applies to all shipping methods. All expedited delivery issues must also be reported within two weeks from the shipment date, after this time We will no longer be able to investigate, refund, or compensate the order.
Exchange and Returns (Money Back Guarantee)
If you receive the item(s) which is not as described and you are not completely satisfied, you can return the items to us, within 7 days for a refund (“Buyer Protection”). Returns will take approximately 5 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, the credit card company, etc). Item(s) must be in their original packaging, all the original boxes must be intact and must include, along with all packaging materials, manuals, blank warranty cards, and gifts, plus all accessories and documents provided by YoMarketPlace.
You must first contact the item vendor/seller and be in receipt of a return merchandise authorization (RMA) number before sending any item back. Any product returned without an RMA number will not be refunded. The money-back-guarantee does not cover volume/wholesale and customized orders. Shipping back to YoMarketPlace is paid for by the customer.
Any product returned and found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer’s own expense.
By default, the refund amount cannot exceed the original order amount paid to YoMarketPlace. YoMarketPlace is not responsible for and has no knowledge about any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by YoMarketPlace.
Discounted or end of line products can only be returned for repair. No refunds or replacements will be made.
While we try in good faith to be as accurate as possible, we do not warrant that product description or other content is accurate, complete, reliable, or error-free. From time to time there may be information on the website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update any information at any time without prior notice. If a key product specification is changed after you place an order or within three days of delivery, you can cancel and return the order for a full refund.
Storage of Contracts and Access
Every contract will be stored for a period of three (3) years from the placement of the order. Customers can access their contracts, as well as the T&C in force at the time, during such term.
Prices and availability of items are subject to change without notice. The prices do not include the shipping cost, payment of this cost is the responsibility of the buyer.
These conditions are governed by and construed exclusively under Zimbabwean law without regard to conflicts of law principles.
Although YoMarketPlace will always strive to resolve issues to the satisfaction of the customer in a professional and friendly manner, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members. Unacceptable behavior directed towards Customer Service staff or YoMarketPlace may, for example, include any of the following:
Aggressive, abusive, and threatening behavior. Examples include any and all direct or implied threats on any communication channel; intimidating language; personal and verbal abuse, sexist, racist, homophobic, or derogatory remarks, rudeness, inflammatory statements, swearing, and unsubstantiated allegations.
Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed, similarly, repeating complaints persisting despite reasonable and fair solutions being offered in accordance with our policies. Asking, expecting, or demanding staff to breach established company policy guidelines, e.g. refund amount, time lines, special compensation, etc. similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures. Repeatedly changing the nature (or focus) of a complaint or the desired outcome, part way, after a formal response has been provided. An excessive number of complaints compared to the total purchase value history. For such behavior, complainants may be advised and formally notified of the following:
Their language is considered offensive, abusive, threatening, and wholly unacceptable.
They must refrain from using such language, intimidation, and threats.
There will be no further exchange of correspondence on the matter if they persist with this behavior.
YoMarketPlace reserves the right to no longer accept orders from the customer in the future without further notice.
Note: Live Chat and telephone services are exclusively presale channels. We do not resolve after sales complaints over Live Chat or via phone. For the after-sales issues please contact us and submit a ticket.
Conditions Of Use
All content included on the site such as text, graphics, logos, button, icons, images, audio clips, digital downloads, and software are all owned by YoMarketPlace and are protected by international copyright laws.
Logos, icons, graphics, and website names are trademarks registered by YoMarketPlace or its affiliates. All the registered and unregistered trademarks shall not be used by you or any third party for any business purposes other than in connection with YoMarketPlace. Other trademarks that are not owned by YoMarketPlace are the property of the respective owners.
License and Site Access
YoMarketPlace grants you a limited license to access and make personal use of this site. This license does not include any forms of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools. This site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any interest without express written consent from YoMarketPlace.
YoMarketPlace Marketing Correspondence
Following initial registration, and provided they grant their consent, customers are added to our mailing list featuring special deals, coupons, and promotions. This allows our customers to take advantage of exclusive discounts. All customers can choose to unsubscribe from our marketing emails at any time by clicking on the link at the email footer.